We have been providing transcripts for the Crown Courts for over 100 years. In 2017, we were re-appointed by the Ministry of Justice as a preferred supplier to provide official transcripts for all Civil, Family and Tribunals throughout England & Wales.
MWC has been an approved member of the Tape Transcription Panel since its inception, and its experienced management team and exceptional transcribers ensure that high quality transcripts are produced within the strictest of deadlines. We can work with all formats of audio, including digital and tape cassettes. We also offer a variety of turnaround times including expedited services, depending upon your requirements.
1- How to request a transcript
Download and complete the EX107 form in full
Complete all required sections (please contact us with any questions). If the transcript is required urgently, please indicate this on the EX107 form. To ensure the efficient processing of your order, please follow these Guidance Notes provided by the Ministry of Justice. Please note that we do not transcribe elements of Court events (e.g., Evidence in Chief of a witness, Judgment, Applicant’s Opening or Closing Remarks, etc). E.g. we will transcribe a cross-examination of a witness, but we will not transcribe a 5-minute element of a longer cross-examination. This also applies to Counsel’s Opening Remarks, Judgment, Summing Up, etc. The basic principle being that a Court event is provided in its entirety.
2-Send in the completed form
For Civil, Family or Tribunal matters in England or Wales, send the completed EX107 form to the Court where the proceeding occurred. If emailing, please also copy us in [email protected]. For your convenience, court contact details can be obtained via Court Finder.
3- Receive cost estimate
As soon as we receive the authorised EX107 form from the Court, we will contact you to provide a cost estimate (deposit) based on the length of the proceeding indicated along with our terms and conditions. Costs are calculated based on the number of folios (72 words) transcribed and the delivery turnaround time requested.
The final cost of the transcript is not known until the transcript is produced and, in the absence of any indication of times, we estimate based on a full day of proceedings.
4- Make the payment
For non-account customers, payment of the full amount estimated (deposit) is required prior to the commencement of transcript production. Payment can be easily made by credit/debit card or BACS transfer. To make a debit/credit card payment, please call us on +44 (0)20 7067 2918.
5- Transcript cost
Costs are calculated based on the number of folios (72 words) transcribed and the delivery turnaround requested.
Rates per folio, per delivery turnaround are as follows:
Within 12 working days (band 5) | Within 48 hours (band 2) | Copy Fee (Per Page) (band 6) |
| £1.23 per folio | £1.47 per folio | £0.34 |
Please note: Prices above are VAT exclusive. On average, one minute of audio equates to two and half folios.
* Copy rate only applies where what you are seeking is contained within a transcript previously produced. Additional costs will be applicable should an element of what you require not be contained in an existing copy.
Costs for orders by multiple parties: If, prior to completion of an order, an additional authorised request for transcription is received, and ordered (ie, paid for) the total cost will be divided equally between all of those who have submitted an order. The total cost will comprise one transcript fee together with the cost of additional copies.
Conditions apply, and for less than 12 working days is subject to availability at the point of payment/receipt of suitable audio.
6-Turnaround time
For Civil, Family, and Tribunal matters heard within His Majesty’s Courts in England and Wales, there are two turnaround times available:
Within 48 hours*
Within 12 working days*
Please note: Your EX107 form is submitted to the Court for permission prior to it, and the associated audio, being sent to us. The time this takes is beyond our control. The turnaround time begins when we are in receipt of both the suitable audio and your deposit payment or, for account customers, your go ahead.
*Conditions apply, and for less than 12 working days is subject to availability at the point of payment/receipt of suitable audio.
Once payment and suitable audio (and any necessary court permissions) are received, our specialist team will start the transcribing process immediately. If there are any issues, one of our team members will contact you for a resolution.
Please note that any issues relating to locating the correct audio, or poor audio quality, may result in the turnaround time being extended. Turnaround times commence after approval has been received from court via the EX107, the audio has been received and once payment in advance has been made.
7- How quality is managed
We aim to deliver the highest quality transcript to you. However, audio quality can seriously affect our ability to achieve this, so should you have any queries relating to a transcript we have supplied to you, please contact us at [email protected]
8- Receive your transcript
Transcript Requires the Court/Judge’s Approval?
Transcript Does Not Require the Court/Judge’s Approval?
9- Invoicing
Following delivery of your transcript to either you or the Court you will receive an invoice detailing the final cost and, where a deposit payment was made, details of any refund or outstanding balance.
*Conditions Apply
10- Contact us
If you have not found the answer to your question above, please email us at [email protected] or call us on +44 (0)20 7067 2918.
Please note that we do not provide specific estimates or take instructions over the telephone. Whilst we are happy to talk to you about your request, any instruction must be confirmed by you in writing (including email). Estimates will also be sent to you in writing.
FAQ
Request a criminal transcript here.
Request a transcript for a Civil or Family court matter, or Tribunal here.
Please see page 7 of the Request a court or tribunal transcript – guidance note (EX107GN) (please click here) issued by HMCTS.
If you are experiencing issues downloading or viewing and downloading the EX107 form, please make sure you are using the latest version of Adobe Acrobat Reader DC. If you don’t have the latest version, you can download this from the Adobe website.
In certain circumstances, a Judge or Master may make an order that the cost of a transcript be paid for by the Court – ie, at public expense. Your transcript request will be dealt with more speedily if you provide a copy of the Judge’s order with the EX107 form.
When we receive your EX107 form you will be provided with an estimate for the cost of the transcript (in some cases a smaller transcript may be sent to you free of charge), with a copy fee being based on the number of pages rather than the number of words.
When ordering, you are required to state the delivery turnaround you require.
Turnaround time commences from when we receive both the deposit (for non-Account Customers) and suitable audio.
The delivery turnaround times for Crown Court proceedings heard within the South East jurisdiction are:
Please note that, except for audio recordings in open court in the Crown Court, there will be a “lead time” of up to 10 working days for the Court staff to locate and send the audio recording. Courts will always try, where possible, to accommodate requests of an urgent nature.
The delivery turnaround times for Civil, Family and Tribunal matters held in His Majesty’s Courts in England and Wales, are:
There the different costs for different service levels.
*Conditions apply.
Turnaround time commences when we receive both the deposit or, for account customers, the go ahead, and suitable audio. Following receipt of deposit/go ahead the audio is checked and if any issues are identified a resolution is sought with the court, which can impact delivery time.
Please note, the court is required to approve some transcripts (and all Judgments) before they can be released to you. The time taken for this approvals process is beyond our control and solely at the discretion of the Court/Judge.
When completing your EX107 form you should indicate that your hearing was held by telephone or online and, if known, please indicate the name of the telephone service provider/platform and the billing number.
Please click here and look under item 5
A Reporting Restriction is an order made by a Judge/Master prohibiting publication of certain case details. If a Reporting Restriction is known, details of any Reporting Restrictions (eg, date of order; name of judge; contents of the restriction) must be noted on the EX107 form when requesting a transcript.
Please note, the court is required to approve some transcripts (and all Judgments) before they can be released to you. The time taken for this approvals process is beyond our control and solely at the discretion of the Court/Judge.
To track the progress of your order, please email us at Client Services at [email protected]. If you do not have access to email, please call us on +44 (0)20 7067 2900
Please note, the court is required to approve some transcripts (and all Judgments) before they can be released to you. The time taken for this approvals process is beyond our control and solely at the discretion of the court/judge
Marten Walsh Cherer is committed to providing the highest level of service and client satisfaction as is within its power so to do.
However, in the event that you wish to make a complaint about the service you have received, please email us, detailing the nature of your complaint, at [email protected] or write to us at the below and one of our team will investigate and provide feedback.
Marten Walsh Cherer
2nd Floor, Quality House
5 – 9 Quality Court, Chancery Lane
London, WC2A 1HP
If you are not happy with our response you may refer your complaint, along with our response, to the Ministry of Justice, whose details can be found at www.gov.uk.
